These Terms & Conditions (“Terms”) govern your use of the Lustreus website and the purchase of our products. By accessing our website and placing an order, you agree to these Terms.

1. Orders & Payments

• Lustreus offers customization, made-to-order, and ready-to-ship jewelry.
• All payments must be made online via UPI, credit/debit cards, net banking, or other available options. Cash on Delivery (COD) is not available.
• Once an order is placed, it cannot be canceled after processing has begun.
• Customized and made-to-order items are non-returnable unless defective.
• Pricing is subject to change without prior notice, but the price at the time of purchase remains final.

2. Shipping & Delivery

• We offer free shipping on all orders.
• Order will be delivered within 15 days.
• Delivery timelines vary based on location and product type. Estimated delivery will be provided at checkout.
• Lustreus is not responsible for delays due to unforeseen circumstances such as strikes, natural disasters, or courier delays.
• Customers will receive tracking details once the order is shipped.
• International shipping is not available at this time.

3. Returns & Exchanges

• We offer a 15-day no-questions-asked return policy from the date of delivery.
• Exchanges are also allowed within 15 days of receiving the product.
• Returns are processed within 2 days after quality checks upon receiving the returned product.
• Refunds will be issued to the original payment method.
• Any product that shows signs of wear, damage, or alteration will not be eligible for return or exchange.
• The customer must bear the return shipping cost unless the product received is incorrect or defective.

4. Warranty & Resizing

• We offer a complimentary 30-day resizing service.
• Additional warranty services are available at a paid cost. Contact us for details.
• Warranty does not cover damage caused by improper handling, exposure to chemicals, or unauthorized modifications.
• Customers must retain proof of purchase to avail warranty services.

5. User Responsibilities

• Customers must provide accurate and up-to-date information while placing orders.
• Lustreus is not liable for incorrect shipping details provided by the customer.
• Customers must be 18 years or older to place an order.
• Users must not engage in fraudulent transactions, misuse of discounts, or any unlawful activities on our platform.

6. Intellectual Property Rights

• All content on the Lustreus website, including images, text, logos, and designs, is the property of Lustreus and is protected by copyright laws.
• Unauthorized use, reproduction, or distribution of our content without prior written permission is strictly prohibited.

7. Limitation of Liability

Lustreus is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or website. We do not guarantee that our website will be error-free, uninterrupted, or secure at all times.

8. Amendments & Termination

• Lustreus reserves the right to modify these Terms & Conditions at any time. Any updates will be posted on our website.
• We may suspend or terminate access to our website for users who violate these Terms.

For any queries, contact us at contact@thelustreus.com.