Returns and Refunds

At Lustreus, we believe that every piece of jewelry should be cherished and worn with confidence. Our craftsmanship is designed to last, and we want you to love your purchase as much as we loved creating it. However, we understand that sometimes, a piece may not be the right fit for you.

That’s why we offer a 15-day return and refund policy—giving you peace of mind while shopping with us. Our return process is hassle-free, transparent, and customer-friendly because your satisfaction is our top priority.

Eligibility for Returns

To ensure a smooth return process, we have set the following eligibility criteria:

• Unused & Unbroken Condition: The jewelry must be in its original, unworn condition, without any damage, scratches, or signs of use.
• Original Packaging & Documentation: Returns will only be accepted if the product is sent back in its original packaging along with all accompanying documents, including the invoice, certificates, and warranty card (if applicable).
• Return Window: All return requests must be initiated within 15 days of delivery. Returns made after this period will not be accepted.
• Exclusions: Personalized, engraved, or customized jewelry cannot be returned, as these pieces are made exclusively for you.

How to Initiate a Return

If your purchase meets the return criteria, you can initiate a return by following these steps:

Step 1: Contact Us

• Email our support team at support@thelustreus.com with your order number, a brief reason for return, and clear photos of the product in its original condition.
• Our team will review your request within 24-48 hours and confirm the next steps.

Step 2: Schedule a Pickup

• Once approved, we will arrange a return pickup at no additional cost to you.
• Please ensure the product is securely packed to avoid damage during transit.

Step 3: Quality Inspection

• Upon receiving the returned item, our experts will carefully inspect it to verify that it meets the return conditions.
• If the item passes the quality check, we will proceed with the refund process.

Step 4: Refund Processing

• The refund will be processed to the original payment method within 7-10 business days after approval.
• We do not offer cash refunds. However, you will receive 100% of your purchase value without any deductions.

Important Notes on Returns & Refunds

• Return shipping is free for all eligible returns.
• If the jewelry fails the quality inspection (e.g., shows signs of wear or damage), the return will be denied, and the product will be sent back to you.
• Refunds will only be processed after the item has successfully passed the quality verification process.
• For gifted items, returns must be requested by the original purchaser.

Frequently Asked Questions (FAQs)