Privacy Policy
Lustreus (“we,” “our,” “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your data when you visit our website and purchase our products.
1. Information We Collect
We collect the following personal information from our customers:
- Name
- Contact information (email, phone number)
- Shipping and billing address
Additionally, we may collect non-personal information such as browsing behavior, IP addresses, and device information to enhance your experience on our website.
We do not collect or store payment details. All payments are securely processed through third-party payment gateways.
2. How We Use Your Information
We use the collected information for the following purposes:
- To process and fulfill your orders
- To provide order updates and customer support
- To send promotional offers, newsletters, and updates (only if you opt-in)
- To improve our website, services, and customer experience
- To detect and prevent fraud or security threats
- To comply with legal requirements and business obligations
3. Data Protection & Security
We implement strict security measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. Our website uses SSL encryption, secure server hosting, and multi-layer security protocols to safeguard your information. We comply with GDPR and the Indian IT Act to ensure your data is safe.
4. Sharing Your Information
We do not sell or share your personal information with third parties, except:
- With trusted logistics partners for order fulfillment
- With payment service providers to process payments securely
- When required by law or legal authorities
- With analytics and marketing service providers to improve user experience
5. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can choose to disable cookies through your browser settings, though this may affect certain functionalities.
6. Your Rights
You have the right to:
- Request access to your data
- Request correction or deletion of your personal data
- Opt-out of marketing communications at any time
- Withdraw consent for data processing (where applicable)
For any privacy-related queries, contact us at contact@thelustreus.com.
